Complaint Resolution

 

If you have a complaint against any Local Child Support Agency (LCSA) for any action or inaction regarding your child support case, you have the right to request complaint resolution. Prior to filing a complaint, we attempt to resolve any complaints through your caseworker and/or their supervisor. If you are still not satisfied with the results:

  • You can initiate a complaint in writing by completing and submitting a Complaint Resolution Form to any LCSA or by phone at (866) 901-3212.
  • Your request for complaint resolution must be made within 90 days from the date you knew, or should have known, about the subject of your complaint.
  • The LCSA has 30 days from the date it receives your complaint to give you a written resolution of your complaint. The LCSA will contact you if it needs more information or time to resolve your complaint.

State Hearing Process

You have a right to a State Hearing if you have gone through the complaint resolution process and you are not satisfied with LCSA’s written response to your complaint:

  1. Your request for a State Hearing must be made within 90 days of the date you received the LCSA’s written decision to your complaint.
  2. If the LCSA does not respond to your complaint in writing, you must request a State Hearing within 90 days from the date of your complaint to the LCSA

You may contact the Ombudsperson Unit at (866) 901-3212 or email INSERT EMAIL ADDRESS.  You may also request a State Hearing by completing and submitting a Request for State Hearing form to the State Hearing Office, by calling the State Hearing Office toll free at (866) 289-4714 or by calling the LCSA directly at (866) 901-3212.

The following issues are not subject to the complaint resolution process:

  • Child Support issues requiring a motion, order to show cause, or appeal in court
  • A review of any court order for child support or child support arrears
  • A court order or equivalent determination of paternity
  • A court order for spousal support
  • Child custody or visitation determination
  • Complaints of alleged discourteous treatment by a local child support agency employee, unless such conduct resulted in a hearable action or inaction